Information which you provide to us
We collect information which our customers and users provide directly to us when they use our Website, App or Plan Services. The types of personal information we may collect directly from customers and users include names, email addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, marketing preferences, job titles, credit card payment information, transactional information (including Plan Services purchased), contact or information customers choose to provide for us to undertake the Plan Services, as well as any information customers provide when they communicate with our sales or customer support teams.
When you provide personal information about a customer’s or user’s contacts, we will only use this information for the specific reason for which it is provided. If you believe your personal information has been provided to us without your authorization, please contact us at [email protected]
Information we collect automatically when you visit our Website or App or use our Plan Services
Usage information – We keep track of customer and user activity in relation to the Website, App or Plan Services, the configuration of their computers, and performance metrics related to their use of the Website, App or Plan Services. Log information – We log information about our customers and their Users when they use the Website or App including Internet Protocol ("IP") address, Internet Service Provider ("ISP"), browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. Device information – We collect your mobile phone number and other information related to your mobile device like its operating system and model if you use our Plan Services via our App. Information collected by cookies and other similar technologies. We use various technologies to collect information which may include saving cookies to Users' computers.
Information we collect from third parties
Customer Proprietary Network Information ("CPNI") – We collect CPNI which is certain information that is generated in connection with your use of our wireless voice communications services. CPNI includes, for example, call details and call location information. Please see the "CPNI" section below for further details about our collection of this information;
Usage information – We keep track of customer and user activity in relation to the Website, App or Plan Services, the configuration of their computers, and performance metrics related to their use of the Website, App or Plan Services.
Log information – We log information about our customers and users when they use the Website or App including Internet Protocol ("IP") address, Internet Service Provider ("ISP"), browser type, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
Device information – We collect your mobile phone number and other information related to your mobile device like its operating system and model if you use our Plan Services via our App.
Information collected by cookies and other similar technologies - We use various technologies to collect information which may include saving cookies to users' computers.
We may collect the names, e-mail addresses, postal addresses and city of residence of individuals from third parties in order to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law.
We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.
We may use the information we collect from customers and users for a range of purposes, including to:
We may also use the information customers and users send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the "Unsubscribe from Our Mailing List" section below.
We may share and disclose information we collect from customers and users with the following third parties:
Update and access to your information
Where we process personal information collected via our Website or App or via our Plan Services for our own account management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that was previously provided. You can send an email to [email protected] We will respond within a reasonable time frame. If you make a request to access your personal information, we may charge you a fee where permitted by applicable law. If you ask us to delete your specific personal information, we will honor this request unless deleting that information prevents us from carrying out necessary business functions or legal obligations, like billing for our services; calculating taxes; troubleshooting, detecting, preventing, and investigating spam, fraudulent activity, and network exploits and abuse; conducting required audits; fulfilling law enforcement requests; or comply with legal obligations. Additionally, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
In general, when processing personal information to provide our Plan Services, we do so only on behalf of our customers and in accordance with their instructions. This means that if you wish to access, review, modify or delete any personal information we process on behalf of an IntBell customer, you should contact that customer with your request. We will then help them to fulfill that request in accordance with their instructions.
Unsubscribe from our mailing list
You may at any time ask us to remove you from our mailing list by sending us an email at [email protected] or by visiting or by clicking "Unsubscribe" in any e-mail communications or push notification we send you. We will remove you from our mailing list in accordance with applicable laws.
To request that your phone number be removed from future sales calls, please email [email protected]
This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service.
Our Website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.
Keeping your information secure is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information both during transmission and once it is received. IntBell has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or Plan Services, even if you visit them using links from our Website.
Please note that no website, mobile app or service is completely secure and so, while we endeavor to protect our customers' information using the measures described above, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will not occur.
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
Some of the information we collect may be Customer Proprietary Network Information ("CPNI"). CPNI is data generated in connection with the telecommunications services we provide to you, i.e., voice services. CPNI does not include your name, address, or phone number. Under federal law, you have a right, and we have a duty, to protect the confidentiality of CPNI and we have adopted processes and procedures designed to ensure compliance with those rules. The bottom line is that we will not intentionally use, access, or disclose your CPNI to third parties without your permission, except as allowed under the FCC’s rules or other applicable law.
IntBell does not provide products or services that are designed for use by children under the age of 13, or knowingly collect personal information from or about children under the age of 13. If you believe that a child under the age of 13 has disclosed personal information to IntBell, please contact [email protected]